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MICHAEL E. MCDOUGALL MCSE, MCP, MCP + Internet, A+ 7650 Mc Callum Blvd. Apt. 2108 |
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VOICE: 972-733-1476 • Mobile: 214-502-1975 • E-mail: Michael.McDougall@alphalogiccs.com
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Objective |
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Enterprising Information Technologies professional seeking an opportunity in a growth oriented company where I can utilize my acquired skills and take on additional responsibility to benefit your organization’s needs.
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Summary of qualifications |
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§ Novell to NT 4.0 Conversion § Microsoft Exchange 5.0 Assistant Administrator § Windows NT 4.0 Assistant Administrator § IE 4.0-5.5, RAS, WINS, DNS and TCP/IP configuration § Lucent Definity Telephone and Audix Voice Mail Systems § Desktop/Help Desk Support Specialist § NT 4.0, Windows 95 and Windows 98 Operating Systems § Compaq Server and Desktop Hardware Configuration and Setup using Norton Ghost 6.5 and MS Network Client 3.0 for Dos § Dell and Compaq laptops and notebooks § Experienced in the installation and support of the following applications: Office 97-2000, Skyline, Macola (Dos), QuickBooks, Argus, WinZip, Adobe Acrobat, First Call/Research Direct, Track Data, Dodge Decision, Intellisinc for Palm Pilots, HTML and Macromedia Dream Weaver 3.0, Norton Anti-Virus, Norton Ghost 6.5
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Training and Certification |
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Completed Microsoft
Official Curriculum for Microsoft Windows NT 4.0 MCSE Track, achieving the
following Certifications:
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Professional experience |
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September ’99 – Present CompUSA Call Center 104 Plano, TX Level Three Technical Support Representative § Responsible for software application installation, configuration, and support on Windows 95, 98, NT, and Windows 2000 machines in stand alone, peer to peer, and client server environments. § Also responsible for leading users through data recoveryprocedures, configuring modems and Dial up networking, troubleshooting internet and LAN connectivity issues, as well asprinter setup, utilization and driver troubleshooting. § Consistently performing at 100% level of customer service andsuccessful issue resolution. April ’99 – July ’99 INVESCO Realty Advisors Dallas, TX IT Operations Assistant § Responsible for desktop Support and network troubleshooting in 100user Microsoft Windows NT 4.0 environment. § Supported 10 Compaq Reliance servers, 80+Compaq Deskpro EN 450+ NT and Windows 95 Workstations, Lexmark Optra printers, and Cannon Colorpass printers. § Responsible for administering user accounts on Windows NT 4.0, Novell 4.0, and MS Exchange 5.0. § Responsible for administering Lucent Definity telephone and Audix Voice Mail systems. § Part of the rollover team to migrate from Novell 4.0 to NT 4.0. § Responsible for supporting various proprietary real estate investment programs and MS Office 97. August ’97 – April ’99 DFW Logistics Dallas, TX |
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Order Filler/Roll Clamp Operator § Setting new performance standards for filling orders, loading and unloading trailers and rail cars, order checking, and inventory cycle counts. § Some desktop troubleshooting on Windows 95 machines. August ’94 - August ’97 DSC Logistics Grand Prairie, TX |
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Order Filler/Machine Operator § Responsibilities include filling orders, loading and unloading trailersand rail cars, processing Fed/Ex and UPS orders online, order checking and inventory cycle counting. § Assisting with installation and configuration of RF computers on lift trucks. § Also assisting with supervisory and lead duties when called upon.
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